Terms and Conditions

  1. Booking a Tour
    For our scheduled/set tours, availability can be checked and bookings made via our website, or by contacting us directly to book manually.
    If you wish to make any changes to a set tour itinerary, please contact us prior to booking to confirm feasibility.

We always recommend getting in touch before booking to ensure the tour is the right fit for you and to confirm availability.

  1. Tours Involving Accommodation or Ferries
    For tours that require overnight accommodation and/or ferry crossings, please do not proceed with booking until we have confirmed driver availability and you have secured appropriate accommodation where required.
  2. Bespoke & Custom Tours
    For bespoke or custom-designed tours, Alba Experiences will calculate the route, timing, and logistics before issuing a personalised quotation.
    Requested dates will be provisionally held for up to 48 hours following the quotation. A deposit is required to secure the booking.
    Initial planning will be limited until a deposit has been received, after which a more detailed itinerary may be developed, including route refinements and attraction suggestions.
  3. Deposits & Final Payment
    A non-refundable 50% deposit is required to confirm all tour bookings and secure the agreed date(s). This deposit contributes towards administrative costs and any advance expenses incurred.
    The remaining balance must be paid in full no later than 30 days prior to the tour start date, unless otherwise agreed in writing.
  4. Booking & Payment Fees
    Online bookings made through our reservation system may be subject to a service fee of up to 2%. For card payments, card fee is paid by the participant. For customized tours the service fee is included with the final price.
  5. Payment Plans
    Payment plans may be available upon request. Where no payment plan is agreed, payments will be split between the required deposit and the outstanding balance.
  6. Currency & Payment Methods
    Our reservation system supports payments in your local currency where available. Bank transfers (such as BACS, SEPA, or equivalent) may be offered without fees, while card payments may incur processing charges depending on the provider. Major debit and credit cards are accepted.
  7. Payment Confirmation
    Upon successful payment, an electronic receipt will be issued automatically to confirm payment and booking status.
  8. Driver-Guide Assignment
    James will be your tour guide throughout the duration of your tour.